This policy explains how Callum's Plumbing Ltd (“we”, “us”) collects and uses your personal information when you use our website or request our services. We are the data controller for the information you provide.
What we collect
When you contact us or request a quote we may collect your name, phone number, email address, postcode and the details of the work you need. If you call us, we may keep a record of the call for quality and scheduling.
How we use it
We use your information only to respond to your enquiry, provide quotes, carry out work, and contact you about your job. We may also use anonymised analytics to understand how our website is used and improve it.
Who we share it with
We never sell your data. We only share it with trusted suppliers where strictly necessary to deliver a service (for example a parts supplier), or where required by law.
Cookies
Our website uses essential cookies to function and analytics cookies to measure traffic. You can accept or decline non-essential cookies using the banner, and control cookies through your browser settings.
Your rights
You have the right to access, correct or delete the personal data we hold about you, and to object to certain processing. To exercise any of these rights, contact us using the details below.
Questions? Email hello@callumsplumbing.co.uk or call 0800 123 4567.